• Fast, Secure & Reliable Worldwide Shipping

    We understand that receiving your order quickly and safely is just as important as the quality of the product itself.

    To ensure a smooth shopping experience, we work with trusted international logistics partners to provide stable, efficient, and secure worldwide shipping.

    No matter where you are located, we will select the most suitable shipping method based on product availability, order details, and your delivery address to ensure your package arrives as quickly and safely as possible.

  • Shipping Methods

    As our warehouse is located in Mainland China, all orders are shipped directly from China.

    Our primary shipping carriers include:

    • 4PX
    • DHL Express
    • FedEx Express

    Our default shipping method is 4PX, which is also our free shipping option. If you prefer faster delivery, you may choose DHL Express during checkout. The expedited shipping fee will be calculated at checkout, and we will arrange shipment via DHL accordingly.

  • Order Processing Time

    Orders begin processing once payment has been successfully received.

    Processing Time:

    1–2 Business Days (24–48 Hours)

    Orders placed on weekends or public holidays will be processed on the next business day.

  • Estimated Delivery Time

    Total Delivery Time = Processing Time + Shipping Time

    • United States: 5–15 Business Days
    • Canada: 5–15 Business Days
    • European Union: 5–15 Business Days
    • United Kingdom: 5–15 Business Days
    • Australia: 12–15 Business Days
    • Other Countries: Approximately 7–25 Business Days, depending on the destination.

    Please Note: Delivery times are estimates only and may vary due to customs clearance, weather conditions, public holidays, or local courier operations.

  • Shipping Fees

    • Free shipping is available for most countries on orders over $5.
    • Expedited shipping is available for an additional charge, which will be displayed during checkout.
    • Shipping fees for orders below the free shipping threshold will be calculated automatically at checkout.

  • Order Tracking

    Once your order has been shipped, you will receive an email containing:

    • Shipping carrier
    • Tracking number
    • Tracking link

    Tracking information is typically updated within 24–48 hours after shipment.

  • Signature Requirement

    To ensure the safe delivery of your repair parts, all shipments require the recipient's signature upon delivery.

  • Multiple Package Shipments

    For safety and packaging purposes, some orders may be shipped in multiple packages.

    This may occur if:

    • You order multiple replacement screens or repair parts.
    • Your order contains products that require separate packaging.

    If your order is shipped in multiple packages, each tracking number will be sent to you via email.

  • Pre-Order Items

    Some pre-order products cannot be canceled or refunded after the order has been placed but before shipment.

    Estimated delivery time for pre-order items may take up to 25 business days.

    If your order is affected, we will notify you as soon as possible.

  • Customs Duties & Import Taxes

    Depending on your country's customs regulations, import duties, VAT/GST, or other customs charges may apply.

  • Countries Where We Cover Import Duties & Taxes (Partial List)

    North America

    • United States
    • Canada

    Europe

    • United Kingdom
    • Germany
    • France
    • Italy
    • Spain
    • Netherlands
    • Belgium
    • Austria
    • Poland
    • Czech Republic
    • Slovakia
    • Hungary
    • Ireland
    • Luxembourg
    • Portugal
    • Denmark
    • Sweden
    • Finland

    Asia

    • Japan
    • Singapore
    • Malaysia
    • Thailand

    Oceania

    • Australia
    • New Zealand

  • Countries Where Customers May Be Responsible for Import Duties

    • Brazil
    • India
    • Mexico
    • Turkey
    • South Africa
    • United Arab Emirates
    • Saudi Arabia
    • Norway
    • Switzerland
    • Israel
    • Chile
    • Argentina

    If you require assistance with customs clearance, we can provide commercial invoices and other supporting documents to help facilitate the process.

  • Packaging Standards

    To ensure your replacement parts and repair tools arrive safely, every order is packed using professional export-grade packaging.

    Quality Inspection

    Before shipment, all replacement parts undergo strict quality control, including:

    • Display and touch function testing for replacement screens
    • Battery capacity and endurance testing (where applicable)
    • Cosmetic inspection to ensure there are no visible scratches, cracks, or damage

    Protective Packaging

    Each order is carefully packed using multiple protective layers, including:

    • Protective foam wrapping
    • High-density shock-absorbing foam
    • Corrugated cardboard box
    • Waterproof sealing tape

    These measures significantly reduce the risk of damage caused by impact or moisture during transit.

  • Package Contents

    Your package may include:

    • The replacement parts and/or repair tools you ordered
    • Warranty sticker (where applicable)

    All eligible products are covered by our 3-month warranty, which begins on the date your package is delivered.

  • Upon Receiving Your Package

    Before signing for your package, please:

    • Inspect the outer packaging for any visible damage.
    • Contact our customer support immediately if you notice any issues.
    • Do not accept or sign for packages that appear to be severely damaged.

  • Contact Us

    If you have any questions regarding shipping, customs clearance, delivery times, or your order status, please feel free to contact us.

    Customer Support Email:

    Online Support:

    • 24/7 Live Customer Service

    We are committed to providing professional, responsive support throughout your shopping experience.